Journal ArticleAuthors: Bach Xuan Tran; Long Hoang Nguyen; Huong Thu Thi Phan; Carl A. Latkin (2015)
Background
Patient satisfaction is an important component of quality in healthcare delivery. To inform
the expansion of Methadone Maintenance Treatment (MMT) services in Vietnam, we exam-ined the satisfaction of patients with regards to different services delivery models and identi-fied its associated factors.
Methods
We interviewed 1,016MMT patients at 5 clinics in Hanoi and Nam Dinh province. Themodi-fied SATIS instrument, a 10-item scale, was used tomeasure three dimensions:“Services
quality and convenience”,“Health workers’capacity and responsiveness”and“Inter-profes-sional care”.
Results
The average score was high across three SATIS dimensions. However, only one third of
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