Browsing by Author Cho, James

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  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...

  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.

Browsing by Author Cho, James

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 2 of 2
  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...

  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.