Browsing by Author Duong, Thi Thanh Hoa

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  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...

Browsing by Author Duong, Thi Thanh Hoa

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 1 of 1
  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...