Browsing by Subject Customer Satisfaction

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 1 of 1
  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.

Browsing by Subject Customer Satisfaction

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 1 of 1
  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.