Browsing by Subject customer loyalty

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  • Service Quality and Customer Satisfaction.pdf.jpg
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  • Authors: Nguyen, Thu Ha; Nguyen, Hue Minh; Phan, Chi Anh; Yoshiki, Matsui (2015)

  • This study investigates the relationship between service quality of electronic supermarkets and customer loyalty by conducting questionnaire survey on 237 buyers in Tran Anh electronic supermarkets in Hanoi, Vietnam. This questionnaire was constructed with 28 retail service quality items covering 5 service quality dimensions namely Physical Aspects, Reliability, Personal Interaction, Problem Solving and Policy, and 2 Customer Loyalty items…

Browsing by Subject customer loyalty

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 1 of 1
  • Service Quality and Customer Satisfaction.pdf.jpg
  • Article


  • Authors: Nguyen, Thu Ha; Nguyen, Hue Minh; Phan, Chi Anh; Yoshiki, Matsui (2015)

  • This study investigates the relationship between service quality of electronic supermarkets and customer loyalty by conducting questionnaire survey on 237 buyers in Tran Anh electronic supermarkets in Hanoi, Vietnam. This questionnaire was constructed with 28 retail service quality items covering 5 service quality dimensions namely Physical Aspects, Reliability, Personal Interaction, Problem Solving and Policy, and 2 Customer Loyalty items…