Browsing by Subject customer satisfaction

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  • SOLUTIONS TO IMPROVE CUSTOMER SATISFACTION AT SONY SERVICE CENTER IN NORTHERN VIETNAM.pdf.jpg
  • Thesis


  • Authors: Luong, Thi Hue;  Advisor: Nguyen, Trung Hien (2018)

  • This thesis will discuss and analyze the factors that influence the customer’s level of satisfaction and assist the company to analyze the current situation and identify any existing problems with their services. Data used in this thesis are collected from conducting survey of customer in Ha Noi. With the help from the Manager and staffs of Sony Service Center, the collected data has 236 valid responses, the customer identified 6 components include Responsiveness, Reliability, Tangible, Empathy, Infrastructure and Assurance. Furthermore, the thesis measures consumer satisfaction and identify important strengths need to be retained and weaknesses need to be worked on fast. Based on the...

  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future

Browsing by Subject customer satisfaction

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 8 to 9 of 9
  • SOLUTIONS TO IMPROVE CUSTOMER SATISFACTION AT SONY SERVICE CENTER IN NORTHERN VIETNAM.pdf.jpg
  • Thesis


  • Authors: Luong, Thi Hue;  Advisor: Nguyen, Trung Hien (2018)

  • This thesis will discuss and analyze the factors that influence the customer’s level of satisfaction and assist the company to analyze the current situation and identify any existing problems with their services. Data used in this thesis are collected from conducting survey of customer in Ha Noi. With the help from the Manager and staffs of Sony Service Center, the collected data has 236 valid responses, the customer identified 6 components include Responsiveness, Reliability, Tangible, Empathy, Infrastructure and Assurance. Furthermore, the thesis measures consumer satisfaction and identify important strengths need to be retained and weaknesses need to be worked on fast. Based on the...

  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future