Browsing by Subject customer satisfaction

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  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future

Browsing by Subject customer satisfaction

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 9 to 9 of 9
  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future