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DC FieldValueLanguage
dc.contributor.advisorPham, Thi Lien-
dc.contributor.advisorCho, James-
dc.contributor.authorDuong, Thi Thanh Hoa-
dc.date.accessioned2019-11-05T03:27:00Z-
dc.date.available2019-11-05T03:27:00Z-
dc.date.issued2018-
dc.identifier.citationDuong, T. T. H. (2018). Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses. Luận văn thạc sỹ, Đại học Quốc gia Hà Nội, Việt Namvi
dc.identifier.urihttp://repository.vnu.edu.vn/handle/VNU_123/68005-
dc.description.abstractCustomer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’s readiness to cooperate. After collecting information from Vinhomes Riverside’ resident, I would utilize descriptive statistical, comparative and forecasting method to analyze the advantages and disadvantages of Vinhomes in fulfillment and remaining customers.vi
dc.language.isoenvi
dc.publisherKhoa Quốc tế, ĐHQGHNvi
dc.relation.ispartofseriesQuản trị kinh doanh;EMBA M30-
dc.subjectCustomer satisfactionvi
dc.subjectTerrace housesvi
dc.titleFactors influencing consumer satisfaction toward Vinhomes Riverside’s terrace housesvi
dc.typeThesisvi
Appears in Collections:IS - Master Thesis


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  • Full metadata record
    DC FieldValueLanguage
    dc.contributor.advisorPham, Thi Lien-
    dc.contributor.advisorCho, James-
    dc.contributor.authorDuong, Thi Thanh Hoa-
    dc.date.accessioned2019-11-05T03:27:00Z-
    dc.date.available2019-11-05T03:27:00Z-
    dc.date.issued2018-
    dc.identifier.citationDuong, T. T. H. (2018). Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses. Luận văn thạc sỹ, Đại học Quốc gia Hà Nội, Việt Namvi
    dc.identifier.urihttp://repository.vnu.edu.vn/handle/VNU_123/68005-
    dc.description.abstractCustomer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’s readiness to cooperate. After collecting information from Vinhomes Riverside’ resident, I would utilize descriptive statistical, comparative and forecasting method to analyze the advantages and disadvantages of Vinhomes in fulfillment and remaining customers.vi
    dc.language.isoenvi
    dc.publisherKhoa Quốc tế, ĐHQGHNvi
    dc.relation.ispartofseriesQuản trị kinh doanh;EMBA M30-
    dc.subjectCustomer satisfactionvi
    dc.subjectTerrace housesvi
    dc.titleFactors influencing consumer satisfaction toward Vinhomes Riverside’s terrace housesvi
    dc.typeThesisvi
    Appears in Collections:IS - Master Thesis


  • Factors influencing consumer satisfaction toward Vinhomes...
    • Size : 1,82 MB

    • Format : Adobe PDF

    • View : 
    • Download :