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Browsing by Subject B2C e-commerce

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  • Conference Paper

  • ANALYTICAL FRAME WORK FOR SUPPLY CHAIN QUALITY MANAGEMENT OF BUSINESS TO CUSTOMERE-COMMERCE SERVICE IN VIETNAM

    • Authors: Duong, Thi Dung; Le, Thi Thanh Thuy; Dao, Ha Vinh (2020)

  • The rapid development of the Internet and Industry 4.0 has expanded e-commerce. B2C e-commerce has brought about opportunities to enterprises and consumers but also caused challenges, Based on our consideration and use of e-commerce researches, e-commerce service quality supply chain and analysis framework, analysis framework for management of B2C e-commerce service supply chain in Vietnam which has elements: Supply companies include Participate chain and Select companies; Production companies include Quality leadership, Quality training, Product and service design. Supply chain m management, Process management, Quality data management, Customer relationship management, Improvement, W...
  • 42_FactorsAffectingCustomerTrustInVietnamE_Commerce_NguyenNgocAn_2016_E_T700227.pdf.jpg
  • Final Year Project (FYP)

  • Project’s name: factors affecting customer trust in Vietnam ecommerce

    • Authors: Nguyen, Ngoc An;  Advisor: Nham, Phong Tuan (2016)

  • In the era of Internet and information technology, online transaction has become more and more popular to customers thanks to its convenience, speed and wide range of choices. To maintain their competitiveness and profitability, online vendors should invest more resources to build customer trust by understanding its elements. In this study, a set of factors adopted from the reviewed literature is examined from both vendor and customer’s aspects with a focus on the characteristics of Vietnamese online market and buyers. The outcomes indicate that both internal and external factors have a significant correlation with customer trust in B2C e-commerce environment. The paper has applied le...

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Browsing by Subject B2C e-commerce

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
or enter first few letters:  
Showing results 1 to 2 of 2
  • item.jpg
  • Conference Paper

  • ANALYTICAL FRAME WORK FOR SUPPLY CHAIN QUALITY MANAGEMENT OF BUSINESS TO CUSTOMERE-COMMERCE SERVICE IN VIETNAM

    • Authors: Duong, Thi Dung; Le, Thi Thanh Thuy; Dao, Ha Vinh (2020)

  • The rapid development of the Internet and Industry 4.0 has expanded e-commerce. B2C e-commerce has brought about opportunities to enterprises and consumers but also caused challenges, Based on our consideration and use of e-commerce researches, e-commerce service quality supply chain and analysis framework, analysis framework for management of B2C e-commerce service supply chain in Vietnam which has elements: Supply companies include Participate chain and Select companies; Production companies include Quality leadership, Quality training, Product and service design. Supply chain m management, Process management, Quality data management, Customer relationship management, Improvement, W...
  • 42_FactorsAffectingCustomerTrustInVietnamE_Commerce_NguyenNgocAn_2016_E_T700227.pdf.jpg
  • Final Year Project (FYP)

  • Project’s name: factors affecting customer trust in Vietnam ecommerce

    • Authors: Nguyen, Ngoc An;  Advisor: Nham, Phong Tuan (2016)

  • In the era of Internet and information technology, online transaction has become more and more popular to customers thanks to its convenience, speed and wide range of choices. To maintain their competitiveness and profitability, online vendors should invest more resources to build customer trust by understanding its elements. In this study, a set of factors adopted from the reviewed literature is examined from both vendor and customer’s aspects with a focus on the characteristics of Vietnamese online market and buyers. The outcomes indicate that both internal and external factors have a significant correlation with customer trust in B2C e-commerce environment. The paper has applied le...