IS - Master Thesis : [77]

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Collection's Items (Sorted by Submit Date in Descending order): 1 to 20 of 77
  • Key factors in the Success of the Management of Building construction projects in Ha Noi – the case of Splendora.pdf.jpg
  • Thesis


  • Authors: Hoang, Duc Hien;  Advisor: Wang, Tsung Cheng; Nguyen, Phu Hung (2018)

  • This master project is about Splendora’s Master Construction Project. Splendora project was conceived and planned in a context of quick growth in residential areas of Hanoi. Our survey on the opinion of project managers about factors that may contribute to the success of the project reveals some important hints on project management policy for the company show 4 key findings. First is the performance of a project is highly dependent to the competency of the project manager, the competence of project management team. Second is criteria relating to company’s organizational structure and culturaldohaveeffectstotheprojectsuccess.Thethirdisexternalenvironmentinfluence the outcomes ofprojec...

  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...

  • Strengthening employees’ training at Piaggio Vietnam.pdf.jpg
  • Thesis


  • Authors: Do, Huu Luc;  Advisor: Ngo, Vi Dzung; Chu, Chih-Chung (2018)

  • The study focuses on the following research objectives: To review the theoretical framework on employees’ training. To evaluate the current training situation for employees at Piaggio Vietnam based on the factors indentified in theoretical framework and point out the strengths and drawbacks. To suggest solutions to improve employee training at Piaggio Vietnam.

  • ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICES QUALITY - THE CASE OF JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIET NAM.pdf.jpg
  • Thesis


  • Authors: Trinh, Thi Nguyet Anh;  Advisor: Pham, Thi Lien (2018)

  • Vietcombank decided to build the measure system of customer satisfaction by Net Promoter Score (NPS) with main purpose to manage and improve the customer services quality professionally day by day. Obviously, competitive advantages will belong to banks with the best customer services and satisfy over the demands of customer gradually. Before applying officially on Vietcombank system, Net Promoter Score had been using at Operation Center and some Vietcombank’s big branches in Vietnam, which means the necessary of exact assessment system based on NPS. Therefore, examination customer satisfaction about service quality by NPS is a necessary requirement to apply it on Vietcombank system in...

  • Human Resource Management - Employee motivation at Technology Transfer Center & Environmental Resource Data.pdf.jpg
  • Thesis


  • Authors: Tran, Doan Kien;  Advisor: Wang, Tsung Cheng; Nguyen, Ngoc Thang (2018)

  • Every state or private organization wants to be successful and have desire to get constant progress. The current era is highly competitive and organizations regardless of size, type, technology or market focus are facing employee retention challenges. To overcome these restraints a strong and positive relationship and bonding should be created and maintained between employees and their organizations. Human resource or employees of any organization are the most central part so they need to be influenced and persuaded towards tasks fulfillment. The focus of this study is to analyze the satisfaction on employees’ motivation at DINTE. The study has two sub-objectives; firstly the factors ...

  • Improving the human resources managementactivities at Sunjin Vietnam Joint Venture Company.pdf.jpg
  • Thesis


  • Authors: Su, Bui Bao Ngoc;  Advisor: Hou, Han (2017)

  • The paper focused on investigating the reality of HRM performance and determining the main elements of HRM applied at Sunjin Vietnam JVC as well as the importance level of factors in achieving effectiveness of HRM performance in there. The study also examined the impact of these factors on the effectiveness of company’s HRM performance. Base on survey results and evaluating the impact degree of the factors, the paper provided valuable suggestions and recommendations to Sunjin Vietnam JVC which can improve its HRM activities.

  • Enhancing Customer Satisfaction through Hotline Service – The Case of the Ministry of Health’s Hotline.pdf.jpg
  • Thesis


  • Authors: Pham, Thi Thu Thao;  Advisor: Nguyen, Ngoc Quang; Chang, Chi- Cheng (2018)

  • This study focuses on the topic of customer satisfaction with hotline services of the Ministry of Health. Then, this study will provide a group of solutions to improve customer satisfaction with current hotline services. Moreover, the performance of hotline services of the Ministry of Health will be evaluated through service capacity, convenience perception, resolving complaints, customer service, and customer service effectiveness.

  • STRATEGIES TO IMPROVE BUSSINESS PERFORMANCE OF THE HIGHLANDS.pdf.jpg
  • Thesis


  • Authors: Pham, Khac Hieu;  Advisor: Huang, Ya- Chi (2018)

  • This thesis is dedicated to investigate the factors affecting the business performance of Highlands and provide relevant potential solutions to improve the business performance of Highlands.

  • Factors affecting employee Performance - a study on joint venture companies in Vietnam.pdf.jpg
  • Thesis


  • Authors: Nguyen, Van Dzung;  Advisor: Wang, Kenneth; Dao, Van Tien (2017)

  • This research project aimed at giving a new direction in terms of quality analysis of human resources, evaluating the staff working results with quantitative research methods and modeling of research factors. It may help the company's leadership and set up the strategic that focusing on the personnel helpful to stabilize and improve the staff’s results and the quality of human resources for Vietnam joint venture companies in particular and others in general.

  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.

  • A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL – VIETNAM NATIONAL UNIVERSITY.pdf.jpg
  • Thesis


  • Authors: Nguyen, Lam Chien;  Advisor: Chang, Chir-Ho; Pham, Thi Lien (2017)

  • The research was implemented within the postgraduate join programs between VNU-IS and its university partners around the world and only at VNU-IS by reviewing documents, sending questionnaires, direct interviewing with the Board of Deans. Questionaires were only sent to current students, alumni, and teachers involved, including foreign teachers, but were not sent to employers nor experts nor employers because of time and resources limitation and because most sutdents are also the employers or self-employed business people.

  • The Impact of Human Resource Performance on Employees Working Motivation. Case Study of Vietnam Social Security.pdf.jpg
  • Thesis


  • Authors: Nguyen, Huu Vinh;  Advisor: Chu, Chih-Chung; Nguyen, Ngoc Thang (2018)

  • This thesis examines the HRM practices at Vietnam Social Security (VSS) and the impact of HRM practices on working motivation of VSS’s employees. Data used in making analysis was collected from conducting survey at Vietnam Social Security. Based on 167 valid responses from employees, the study indentified three components – DEVELOPMENT, PARTICIPATION, and TRAINING – which explain employees’ evaluation of perceived HRM practices at Vietnam Social Security. The relationship between these HRM practices components and employees’ motivation is investigated through regression analysis. As the result showed, these three components of HRM practices have positive relationship with employees’ m...

  • Evaluation of the credit activities for poor households in the Vietnam Bank for Social Policies – Ha Nam Branch.pdf.jpg
  • Thesis


  • Authors: Luong, Thi Phuong;  Advisor: Mai, Anh; Wang, Chih-Hsu (2018)

  • The study employs fundamental statistics methodology to investigate the status of lending procedure in Vietnam Bank for Social Policy (VBSP) – Ha Nam Branch for poor households, using the annual data collected from the conducted survey, bank income statement and credit performance reports. By reviewing the results from previous papers as well as consulting the experts’ perspectives, this research divides the collected data into different categories including the lending procedure criteria, the content of loans, the results of the loan usage and the impacts on the living of the poor households. The results from the study implementation demonstrate the achievement in lending activities ...

  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future

  • International Market Penetration Of Viettel Global Investment Joinstock Company.pdf.jpg
  • Thesis


  • Authors: Le, Van Cuong;  Advisor: Dinh, Van Toan; Wu, Zhiwin (2018)

  • The thesis focuses on a number of theoretical and practical issues on international market penetration, evaluating these activities at the Viettel Global, and recommending solutions and recommendations to promote the activities of foreign markets entry inViettel Globalwhen the economic integration among countries are becoming more popular.

  • Financial analysis of Binh Minh Pty Ltd.pdf.jpg
  • Thesis


  • Authors: Le, Duy Anh;  Advisor: Tseng, Kuo-An; Nguyen, Ngoc Quang (2017)

  • Analysis of financial statement said a lot of interest in the co-authors of enterprises, according to the method; scientists have proposed some different views to measure the efficiency of enterprises. Your view has made a lot of research and scientific research, 11 master thesis, doctoral thesis, also at different angles. Can be divided into some authors related to the theme of the time.

  • Human resources development of young researchers-Case study at the Vietnam Academyof Social Sciences.pdf.jpg
  • Thesis


  • Authors: Hoang, Xuan Sang;  Advisor: Canh, Chi Dung; Wu, Wen (2018)

  • Based on the theoretical framework of the researchers, the thesis has the theoretical basis for development, human resource development, human resources and young researchers. The thesis has identified the factors that influence the development of young human resources, especially the research environment is young researchers within Vietnam Academy of Social Sciences in particular.

  • Attracting and Retaining The Talents in Lanmak Property Investment Construction Join Stock Company.pdf.jpg
  • Thesis


  • Authors: Hoang, Anh Tung;  Advisor: Tran, Huy Phuong; Shumei, Chiang (2018)

  • The main objective of this study is to provide the recommendations or solutions to further improve the effectiveness of talent management at Lanmarkcompany. The research aims to assess the status of talent management at Lanmak Company and focus on the two main practices: talent attraction and talent retention

  • Factors driving the 4G-related service sales performance – Analysis and Implication to the MobiFone.pdf.jpg
  • Thesis


  • Authors: Dang, Thi Anh Dao;  Advisor: Nguyen, Phu Hung (2017)

  • This thesis is dedicated to study factors driving sales performance of MobiFone’s 4Grelated services. The survey findings showa number of factors. The most impacting factor is the capability of the mobile data should be improved to match with the need of customers so that to attract more customers. Younger customers always have high potential mobile data demand growthfor their social network interaction (e.g., facebook, tweeter), but slow network capability make them reluctant to pay. Affordability is the second most important factor – as most of the hardware are recently installed, the price tag to mobiledata customers are high but that in turn driving down the demands, making the pa...

Collection's Items (Sorted by Submit Date in Descending order): 1 to 20 of 77

IS - Master Thesis : [77]

Follow this collection to receive daily e-mail notification of new additions
Collection's Items (Sorted by Submit Date in Descending order): 1 to 20 of 77
  • Key factors in the Success of the Management of Building construction projects in Ha Noi – the case of Splendora.pdf.jpg
  • Thesis


  • Authors: Hoang, Duc Hien;  Advisor: Wang, Tsung Cheng; Nguyen, Phu Hung (2018)

  • This master project is about Splendora’s Master Construction Project. Splendora project was conceived and planned in a context of quick growth in residential areas of Hanoi. Our survey on the opinion of project managers about factors that may contribute to the success of the project reveals some important hints on project management policy for the company show 4 key findings. First is the performance of a project is highly dependent to the competency of the project manager, the competence of project management team. Second is criteria relating to company’s organizational structure and culturaldohaveeffectstotheprojectsuccess.Thethirdisexternalenvironmentinfluence the outcomes ofprojec...

  • Factors influencing consumer satisfaction toward Vinhomes Riverside’s terrace houses.pdf.jpg
  • Thesis


  • Authors: Duong, Thi Thanh Hoa;  Advisor: Pham, Thi Lien; Cho, James (2018)

  • Customer satisfaction represents a modern approach for quality in enterprises and organizations and serves the development of a truly customer-focused management and culture. Measuring customer satisfaction offers an immediate, meaningful and objective feedback about clients’ preferences and expectations. In this way, company’s performance may be evaluated in relation to a set of satisfaction dimensions that indicate the strong and the weak points of a business organization. This thesis presents an original customer satisfaction survey toward Vinhomes Riverside’ terraced houses. Specifically, the study focuses on technical quality, functional quality and warranty services and builder’...

  • Strengthening employees’ training at Piaggio Vietnam.pdf.jpg
  • Thesis


  • Authors: Do, Huu Luc;  Advisor: Ngo, Vi Dzung; Chu, Chih-Chung (2018)

  • The study focuses on the following research objectives: To review the theoretical framework on employees’ training. To evaluate the current training situation for employees at Piaggio Vietnam based on the factors indentified in theoretical framework and point out the strengths and drawbacks. To suggest solutions to improve employee training at Piaggio Vietnam.

  • ASSESSMENT OF CUSTOMER SATISFACTION ON SERVICES QUALITY - THE CASE OF JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIET NAM.pdf.jpg
  • Thesis


  • Authors: Trinh, Thi Nguyet Anh;  Advisor: Pham, Thi Lien (2018)

  • Vietcombank decided to build the measure system of customer satisfaction by Net Promoter Score (NPS) with main purpose to manage and improve the customer services quality professionally day by day. Obviously, competitive advantages will belong to banks with the best customer services and satisfy over the demands of customer gradually. Before applying officially on Vietcombank system, Net Promoter Score had been using at Operation Center and some Vietcombank’s big branches in Vietnam, which means the necessary of exact assessment system based on NPS. Therefore, examination customer satisfaction about service quality by NPS is a necessary requirement to apply it on Vietcombank system in...

  • Human Resource Management - Employee motivation at Technology Transfer Center & Environmental Resource Data.pdf.jpg
  • Thesis


  • Authors: Tran, Doan Kien;  Advisor: Wang, Tsung Cheng; Nguyen, Ngoc Thang (2018)

  • Every state or private organization wants to be successful and have desire to get constant progress. The current era is highly competitive and organizations regardless of size, type, technology or market focus are facing employee retention challenges. To overcome these restraints a strong and positive relationship and bonding should be created and maintained between employees and their organizations. Human resource or employees of any organization are the most central part so they need to be influenced and persuaded towards tasks fulfillment. The focus of this study is to analyze the satisfaction on employees’ motivation at DINTE. The study has two sub-objectives; firstly the factors ...

  • Improving the human resources managementactivities at Sunjin Vietnam Joint Venture Company.pdf.jpg
  • Thesis


  • Authors: Su, Bui Bao Ngoc;  Advisor: Hou, Han (2017)

  • The paper focused on investigating the reality of HRM performance and determining the main elements of HRM applied at Sunjin Vietnam JVC as well as the importance level of factors in achieving effectiveness of HRM performance in there. The study also examined the impact of these factors on the effectiveness of company’s HRM performance. Base on survey results and evaluating the impact degree of the factors, the paper provided valuable suggestions and recommendations to Sunjin Vietnam JVC which can improve its HRM activities.

  • Enhancing Customer Satisfaction through Hotline Service – The Case of the Ministry of Health’s Hotline.pdf.jpg
  • Thesis


  • Authors: Pham, Thi Thu Thao;  Advisor: Nguyen, Ngoc Quang; Chang, Chi- Cheng (2018)

  • This study focuses on the topic of customer satisfaction with hotline services of the Ministry of Health. Then, this study will provide a group of solutions to improve customer satisfaction with current hotline services. Moreover, the performance of hotline services of the Ministry of Health will be evaluated through service capacity, convenience perception, resolving complaints, customer service, and customer service effectiveness.

  • STRATEGIES TO IMPROVE BUSSINESS PERFORMANCE OF THE HIGHLANDS.pdf.jpg
  • Thesis


  • Authors: Pham, Khac Hieu;  Advisor: Huang, Ya- Chi (2018)

  • This thesis is dedicated to investigate the factors affecting the business performance of Highlands and provide relevant potential solutions to improve the business performance of Highlands.

  • Factors affecting employee Performance - a study on joint venture companies in Vietnam.pdf.jpg
  • Thesis


  • Authors: Nguyen, Van Dzung;  Advisor: Wang, Kenneth; Dao, Van Tien (2017)

  • This research project aimed at giving a new direction in terms of quality analysis of human resources, evaluating the staff working results with quantitative research methods and modeling of research factors. It may help the company's leadership and set up the strategic that focusing on the personnel helpful to stabilize and improve the staff’s results and the quality of human resources for Vietnam joint venture companies in particular and others in general.

  • THE IMPACT OF HUMAN FACTORS ON CUSTOMER SATISFATION ON RETAIL SERVICE QUALITY AT VIETINBANK - HANOI BRANCH.pdf.jpg
  • Thesis


  • Authors: Nguyen, Ngoc Khanh;  Advisor: Dao, Tung; Cho, James (2017)

  • The study aims to achieve the following three objectives: firstly, analyse, discuss and evaluate current state of retail services quality at Vietinbank Hanoi branch; secondly, assess the impact of the human factors on customer satisfaction on the quality of retail services; and thirdly, propose recommendations regarding how the human factors can improve customer satisfaction in retail quality services, thereby allowing expansion and development of services at Vietinbank Hanoi branch.

  • A RESEARCH ON QUALITY OF POSTGRADUATE JOIN PROGRAMS AT INTERNATIONAL SCHOOL – VIETNAM NATIONAL UNIVERSITY.pdf.jpg
  • Thesis


  • Authors: Nguyen, Lam Chien;  Advisor: Chang, Chir-Ho; Pham, Thi Lien (2017)

  • The research was implemented within the postgraduate join programs between VNU-IS and its university partners around the world and only at VNU-IS by reviewing documents, sending questionnaires, direct interviewing with the Board of Deans. Questionaires were only sent to current students, alumni, and teachers involved, including foreign teachers, but were not sent to employers nor experts nor employers because of time and resources limitation and because most sutdents are also the employers or self-employed business people.

  • The Impact of Human Resource Performance on Employees Working Motivation. Case Study of Vietnam Social Security.pdf.jpg
  • Thesis


  • Authors: Nguyen, Huu Vinh;  Advisor: Chu, Chih-Chung; Nguyen, Ngoc Thang (2018)

  • This thesis examines the HRM practices at Vietnam Social Security (VSS) and the impact of HRM practices on working motivation of VSS’s employees. Data used in making analysis was collected from conducting survey at Vietnam Social Security. Based on 167 valid responses from employees, the study indentified three components – DEVELOPMENT, PARTICIPATION, and TRAINING – which explain employees’ evaluation of perceived HRM practices at Vietnam Social Security. The relationship between these HRM practices components and employees’ motivation is investigated through regression analysis. As the result showed, these three components of HRM practices have positive relationship with employees’ m...

  • Evaluation of the credit activities for poor households in the Vietnam Bank for Social Policies – Ha Nam Branch.pdf.jpg
  • Thesis


  • Authors: Luong, Thi Phuong;  Advisor: Mai, Anh; Wang, Chih-Hsu (2018)

  • The study employs fundamental statistics methodology to investigate the status of lending procedure in Vietnam Bank for Social Policy (VBSP) – Ha Nam Branch for poor households, using the annual data collected from the conducted survey, bank income statement and credit performance reports. By reviewing the results from previous papers as well as consulting the experts’ perspectives, this research divides the collected data into different categories including the lending procedure criteria, the content of loans, the results of the loan usage and the impacts on the living of the poor households. The results from the study implementation demonstrate the achievement in lending activities ...

  • The impact of customer relationship management practices on customer satisfaction in BIDV – Cao Bang branch.pdf.jpg
  • Thesis


  • Authors: Luc, Thi Phuong Hoa;  Advisor: Chu, Chih-Chung; Nguyen, Trung Hien (2018)

  • The study’s objects include the CRM performance and individual customer satisfaction so I also based on investigate results of the reality of retail banking business in BIDV - Cao Bang branch and its CRM process to access the CRM implementation in this organization and their influences on customer satisfaction. From those collected data and analysis results will formed the basics for determining and selecting the later solution for CRM performance and improve customer satisfaction for BIDV - Cao Bang branch in the future

  • International Market Penetration Of Viettel Global Investment Joinstock Company.pdf.jpg
  • Thesis


  • Authors: Le, Van Cuong;  Advisor: Dinh, Van Toan; Wu, Zhiwin (2018)

  • The thesis focuses on a number of theoretical and practical issues on international market penetration, evaluating these activities at the Viettel Global, and recommending solutions and recommendations to promote the activities of foreign markets entry inViettel Globalwhen the economic integration among countries are becoming more popular.

  • Financial analysis of Binh Minh Pty Ltd.pdf.jpg
  • Thesis


  • Authors: Le, Duy Anh;  Advisor: Tseng, Kuo-An; Nguyen, Ngoc Quang (2017)

  • Analysis of financial statement said a lot of interest in the co-authors of enterprises, according to the method; scientists have proposed some different views to measure the efficiency of enterprises. Your view has made a lot of research and scientific research, 11 master thesis, doctoral thesis, also at different angles. Can be divided into some authors related to the theme of the time.

  • Human resources development of young researchers-Case study at the Vietnam Academyof Social Sciences.pdf.jpg
  • Thesis


  • Authors: Hoang, Xuan Sang;  Advisor: Canh, Chi Dung; Wu, Wen (2018)

  • Based on the theoretical framework of the researchers, the thesis has the theoretical basis for development, human resource development, human resources and young researchers. The thesis has identified the factors that influence the development of young human resources, especially the research environment is young researchers within Vietnam Academy of Social Sciences in particular.

  • Attracting and Retaining The Talents in Lanmak Property Investment Construction Join Stock Company.pdf.jpg
  • Thesis


  • Authors: Hoang, Anh Tung;  Advisor: Tran, Huy Phuong; Shumei, Chiang (2018)

  • The main objective of this study is to provide the recommendations or solutions to further improve the effectiveness of talent management at Lanmarkcompany. The research aims to assess the status of talent management at Lanmak Company and focus on the two main practices: talent attraction and talent retention

  • Factors driving the 4G-related service sales performance – Analysis and Implication to the MobiFone.pdf.jpg
  • Thesis


  • Authors: Dang, Thi Anh Dao;  Advisor: Nguyen, Phu Hung (2017)

  • This thesis is dedicated to study factors driving sales performance of MobiFone’s 4Grelated services. The survey findings showa number of factors. The most impacting factor is the capability of the mobile data should be improved to match with the need of customers so that to attract more customers. Younger customers always have high potential mobile data demand growthfor their social network interaction (e.g., facebook, tweeter), but slow network capability make them reluctant to pay. Affordability is the second most important factor – as most of the hardware are recently installed, the price tag to mobiledata customers are high but that in turn driving down the demands, making the pa...

Collection's Items (Sorted by Submit Date in Descending order): 1 to 20 of 77